https://www.katieeldredge.com/work daily 1.0 2025-05-16 https://images.squarespace-cdn.com/content/v1/5919113b579fb3dea4f9a7c0/1494818829187-I8SMDYC1B25Z26MUXFTD/image-asset.gif Work - Transfer & Payment https://images.squarespace-cdn.com/content/v1/5919113b579fb3dea4f9a7c0/1494827555675-17HBL2SECTOH1NC7OXNF/image-asset.gif Work The tablet version of the app used sliding panels to show users transaction details in context of their accounts. https://images.squarespace-cdn.com/content/v1/5919113b579fb3dea4f9a7c0/1494818587155-BQTH0HH63UPR1GUOFZ77/image-asset.jpeg Work Early whiteboard sketches while exploring the "Move Money" flow. https://images.squarespace-cdn.com/content/v1/5919113b579fb3dea4f9a7c0/1494818518648-1LP4RELCP45K4GHLIM4Q/Application+map Work The current state application map on the left, with revisions on the right. https://images.squarespace-cdn.com/content/v1/5919113b579fb3dea4f9a7c0/1494818443090-YPJ26HCMDN4CU8XVAEM7/user-survey Work We conducted a short survey and asked users to identify the 3 mobile banking features most useful to them. https://images.squarespace-cdn.com/content/v1/5919113b579fb3dea4f9a7c0/1495513145592-SWHUPVVSFXQT9BZO5P8S/archetype_1.png Work https://images.squarespace-cdn.com/content/v1/5919113b579fb3dea4f9a7c0/1495513145593-3BCWYKX5BESVZX6D1WAM/archetype_2.png Work https://images.squarespace-cdn.com/content/v1/5919113b579fb3dea4f9a7c0/1495512599057-I3QR3JPZE9CYNGKBQE6V/Heuristic+Evaluation Work Excerpt from the heuristic evaluation, rating each by a pass-neutral-fail metric. https://images.squarespace-cdn.com/content/v1/5919113b579fb3dea4f9a7c0/1495512803036-YNCUSWWSWHAI26A6S8WZ/observation_1.png Work https://images.squarespace-cdn.com/content/v1/5919113b579fb3dea4f9a7c0/1495512802660-45NBAAUB5N3L1JTYYRI8/PCA_Group1.JPG Work https://images.squarespace-cdn.com/content/v1/5919113b579fb3dea4f9a7c0/1495513404574-3TPPX497Q5DHFCSRP455/image-asset.png Work New Constituent Phone Call user scenario map including notes surrounding unique complications we noticed along the way. https://images.squarespace-cdn.com/content/v1/5919113b579fb3dea4f9a7c0/1495513717019-IQT2R0N2JA2ALVGXE8UE/image-asset.png Work https://images.squarespace-cdn.com/content/v1/5919113b579fb3dea4f9a7c0/1495513852668-YX56WS5UEC49HEJZIPK7/trialfinder_userflows_3.png Work 2 of the 170 user flows for the Clinical Trial Finder. https://images.squarespace-cdn.com/content/v1/5919113b579fb3dea4f9a7c0/1495513924493-D1ANZ3RR4MUND9WDO3WZ/Screen+Shot+2016-10-10+at+2.09.23+AM.png Work Rules for caching user input as a user navigates throughout the app. https://images.squarespace-cdn.com/content/v1/5919113b579fb3dea4f9a7c0/1495514201364-RZVC79S5S8M99J8F5D74/image-asset.gif Work https://images.squarespace-cdn.com/content/v1/5919113b579fb3dea4f9a7c0/1495514162150-X875Z04L1MQA3DZK4T0G/image-asset.gif Work https://images.squarespace-cdn.com/content/v1/5919113b579fb3dea4f9a7c0/1495514275643-5AQKX7KH59DA7N6DVQSY/dell_motion_3.gif Work https://images.squarespace-cdn.com/content/v1/5919113b579fb3dea4f9a7c0/18f8297f-7f9a-4677-92c9-42f85f8982fe/Key_All.jpg Work - Make it stand out Wireframe keys https://images.squarespace-cdn.com/content/v1/5919113b579fb3dea4f9a7c0/d83feb4e-4c40-4e36-b18c-dc54b27a4a63/Key_All.jpg Work - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5919113b579fb3dea4f9a7c0/1506005066421-G8DTV91M5I8G52SKN7M3/Rambler+Customizer Work https://images.squarespace-cdn.com/content/v1/5919113b579fb3dea4f9a7c0/1736829682905-1OK9XWNSX6WXGWA4DWGS/IMG_3284.PNG Work https://images.squarespace-cdn.com/content/v1/5919113b579fb3dea4f9a7c0/1736829682044-1VZN2AYXS8GTSY7QVU1A/IMG_3286.PNG Work https://images.squarespace-cdn.com/content/v1/5919113b579fb3dea4f9a7c0/1736829689299-WQ7S5O1EAH9QZXCNGHE3/IMG_3288.PNG Work https://images.squarespace-cdn.com/content/v1/5919113b579fb3dea4f9a7c0/1736830592214-3LC0XFNPOPMHINJQNG3S/Frame+3.png Work https://images.squarespace-cdn.com/content/v1/5919113b579fb3dea4f9a7c0/1736830663628-PNGCZRSTJETC2U446EHW/Frame+1.png Work https://images.squarespace-cdn.com/content/v1/5919113b579fb3dea4f9a7c0/1736830593371-YWDTTVBP09OVWIYXXLQ0/Frame+4.png Work https://images.squarespace-cdn.com/content/v1/5919113b579fb3dea4f9a7c0/1736830592053-2MA6MWL4G2D6P4NXDIV2/Frame+2.png Work https://images.squarespace-cdn.com/content/v1/5919113b579fb3dea4f9a7c0/5ef5765c-d8aa-47e9-a912-7c0c99540433/Picture1.png Work - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5919113b579fb3dea4f9a7c0/1506054124623-LIIFHTY7M2JHPS4K75IX/Research+Synthesis Work Research synthesis of customer's familiarity with "total cost of ownership" thinking. https://images.squarespace-cdn.com/content/v1/5919113b579fb3dea4f9a7c0/1506057706668-IYTRHE1KBBWWEPYCVFQG/image-asset.gif Work Part of my role on the project was designing animated micro-interactions. This shows how the tool draws a user's attention to the savings generated the moment an Install Base is added. https://images.squarespace-cdn.com/content/v1/5919113b579fb3dea4f9a7c0/1506060015834-I07TZ2ZQRZZL0X01NWNB/Project_Primary+Flow.jpg Work Primary Flow: Once a project is created, a user can enter the install base and immediately receive a solution set and total cost of ownership calculations. https://images.squarespace-cdn.com/content/v1/5919113b579fb3dea4f9a7c0/1506057754279-GP0RC2ZLT24RYHBX6HOS/image-asset.gif Work The application was fully responsive, given that some users will need to pull up their proposals while on the go. https://images.squarespace-cdn.com/content/v1/5919113b579fb3dea4f9a7c0/1506058531351-1YGB7BT8H6EWAOAIFK0A/IMG_6989.JPG Work https://images.squarespace-cdn.com/content/v1/5919113b579fb3dea4f9a7c0/1506058531132-U10O2KCMNFUEN0RD7VPP/IMG_6991.JPG Work https://images.squarespace-cdn.com/content/v1/5919113b579fb3dea4f9a7c0/1506057678558-3MXK7ECB1H4900SYZLEQ/04-06-Project.png Work Overview screen once an Install Base is added. https://images.squarespace-cdn.com/content/v1/5919113b579fb3dea4f9a7c0/1506060388185-DTBNOP1A1QI1ODM4X5SE/5.01.02+Project+-+Inventory%2C+Add+System.png Work - Initial View The first step for a new project is to add an Install Base. https://images.squarespace-cdn.com/content/v1/5919113b579fb3dea4f9a7c0/1506060392237-ATHVFTLKVTUW3WD5K7LS/5.02.00+Project-+Add+Inventory+Collapsed.png Work - Overview Once an Install Base is added, the tool generates a recommended solution and calculates the total cost of ownership savings. https://images.squarespace-cdn.com/content/v1/5919113b579fb3dea4f9a7c0/1506060408032-RPN9QWGSMHZ4GQAOTJEY/6.02.01+Project-+Solution+Expanded.png Work - Solution Details The recommended solution can be edited and refined. https://images.squarespace-cdn.com/content/v1/5919113b579fb3dea4f9a7c0/1506060414176-GEISQZ7MV5A6TDC8L40Q/7.02.02+Charts+-+Open.png Work - TCO Details The charts on the right side can be expanded to display details on TCO savings. https://images.squarespace-cdn.com/content/v1/5919113b579fb3dea4f9a7c0/1506059022178-R4G1ZMG7290ZEWDX1SJK/image-asset.png Work Prioritized feature list. https://images.squarespace-cdn.com/content/v1/5919113b579fb3dea4f9a7c0/1507218906907-SCI7Z8SMGN6KEJ9AVZ38/docket.png Work - Docket All basic case information is stored here. https://images.squarespace-cdn.com/content/v1/5919113b579fb3dea4f9a7c0/1507218908062-AX83GXUL17SJKLX9DADL/doc_library.png Work - Document Library Upload, notate, and organize document sharing. https://images.squarespace-cdn.com/content/v1/5919113b579fb3dea4f9a7c0/1507218909523-USPOYZXE0345P8EK4SZZ/tasks.png Work - Task List Attorneys assign tasks for the clients to complete by a deadline. https://images.squarespace-cdn.com/content/v1/5919113b579fb3dea4f9a7c0/1507218909020-YINYCYGJH1VQ1H1SXTH2/messages.png Work - Messages Secure and reliable capture of communication between parties. https://images.squarespace-cdn.com/content/v1/5919113b579fb3dea4f9a7c0/1507218908961-GQJFHABY8NUH9P1O4558/payments.png Work - Payments Request and manage payments for reimbursable expenses. https://images.squarespace-cdn.com/content/v1/5919113b579fb3dea4f9a7c0/1507220800554-VC5HS8NHFZS1T3SS4ZXY/image-asset.png Work Wire for My Cases view where an attorney can see all of their open cases. https://images.squarespace-cdn.com/content/v1/5919113b579fb3dea4f9a7c0/1507218199219-H5GY0LXBSTWSJF3G7F6M/image-asset.jpeg Work https://images.squarespace-cdn.com/content/v1/5919113b579fb3dea4f9a7c0/1507220328626-JRPV5LPADNH86OBXYC7I/image-asset.jpeg Work https://images.squarespace-cdn.com/content/v1/5919113b579fb3dea4f9a7c0/1507220883331-ST0O0G9LPB9PD4ALFA8D/image-asset.png Work Wire for Case Overview once an attorney has selected a case. https://images.squarespace-cdn.com/content/v1/5919113b579fb3dea4f9a7c0/1507219549556-EJCC9B8SQXJX9146R07R/2017-08-28+17.50.13.jpg Work https://images.squarespace-cdn.com/content/v1/5919113b579fb3dea4f9a7c0/1517348971377-LR3QAVXGK08OL9HB9508/solution_interactions.gif Work https://images.squarespace-cdn.com/content/v1/5919113b579fb3dea4f9a7c0/1517355569483-97F2XX1RWMJ90YS5T4X8/new_process.png Work In the proposed process, CTMS will incorporate all of the tracking needs within one system allowing the associates to focus more on their conversations with constituents than data entry. https://images.squarespace-cdn.com/content/v1/5919113b579fb3dea4f9a7c0/1517422958038-N8WY584AZG511BO2ZNCW/prototype.png Work https://images.squarespace-cdn.com/content/v1/5919113b579fb3dea4f9a7c0/1517417784021-CWQUR2KFQG15UNW4G0UE/survey_results.png Work The survey asked 5 Likert scale System Usability Scale questions. https://images.squarespace-cdn.com/content/v1/5919113b579fb3dea4f9a7c0/1517356548410-DRWI3R4MOOMR5C6MXE5H/old_interaction_form_1.png Work https://images.squarespace-cdn.com/content/v1/5919113b579fb3dea4f9a7c0/1517431109006-OT7RLEET0WV6FPA2IGFF/solution_interactions.png Work https://images.squarespace-cdn.com/content/v1/5919113b579fb3dea4f9a7c0/1517355539796-8993QN8N2CJ6X1H4EIWF/current_process.png Work In the current process, associates are required to enter data into three different tracking systems in order to meet the reporting needs of their management team. https://images.squarespace-cdn.com/content/v1/5919113b579fb3dea4f9a7c0/1517421595859-DKZQ0QBJ1B8HLUNR9Z2W/image-asset.png Work In the previous state of the form, multiple questions were asked when only one was really needed. In this case an Interaction could only be the result of one or the other, not both. https://images.squarespace-cdn.com/content/v1/5919113b579fb3dea4f9a7c0/1517422145230-2CPGHK07R4PHCHU5Y0QA/solution_interaction_history_1.png Work In the redesigned Interaction History table, users can see detailed notes on their conversation and actions performed during an interaction separated by topic. https://images.squarespace-cdn.com/content/v1/5919113b579fb3dea4f9a7c0/1517421779530-PDTN3YNOKRGLAA1C3Z8K/image-asset.png Work The previous state of Interaction History did not allow for easy scannability of the Detail section. https://images.squarespace-cdn.com/content/v1/5919113b579fb3dea4f9a7c0/dc11065a-041d-4f42-a172-32a8abaafc48/Care+1.jpg Work Customer Care https://images.squarespace-cdn.com/content/v1/5919113b579fb3dea4f9a7c0/09d238a0-64c1-4de1-ab12-b3cf4dcf5b98/Screen+Shot+2019-08-25+at+11.27.28+PM.png Work - Make it stand out Screenshot from the pilot product that introduced the concept of interaction notes and a Customer History summary to Customer Care associates. https://images.squarespace-cdn.com/content/v1/5919113b579fb3dea4f9a7c0/18b3604b-7256-48ae-81c9-1ec1c86d35b3/UIM+Flow.png Work - Make it stand out Mapping the new documentation model for both call centers to use. https://images.squarespace-cdn.com/content/v1/5919113b579fb3dea4f9a7c0/36cfde44-38dd-4dd6-8db1-a69f229566ab/IMG_8641.jpg Work - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5919113b579fb3dea4f9a7c0/e814ef14-d2d0-4c12-9399-d13085e31519/Online+1.jpg Work - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5919113b579fb3dea4f9a7c0/c628b222-34fb-4cbe-adf3-7289edac873f/Amped_og.png Work - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5919113b579fb3dea4f9a7c0/1745807867519-7KJS0NVK9QOXTARCV59K/MVP_1.png Work https://images.squarespace-cdn.com/content/v1/5919113b579fb3dea4f9a7c0/1745807867361-6J0GLIIRG2T7O59SVW05/MVP_2.png Work https://images.squarespace-cdn.com/content/v1/5919113b579fb3dea4f9a7c0/1745807869040-OTXE9IMDPEGP6OI4FIYL/MVP_3.png Work https://images.squarespace-cdn.com/content/v1/5919113b579fb3dea4f9a7c0/1745807869985-WHSGC23SYX4A1L9D30P4/MVP_4.png Work https://images.squarespace-cdn.com/content/v1/5919113b579fb3dea4f9a7c0/1745807870986-4238HNZH7NFFOH1ZRUMA/MVP_5.png Work https://images.squarespace-cdn.com/content/v1/5919113b579fb3dea4f9a7c0/1745807871441-QAZHUX22XVP55O98PWJ6/MVP_6.png Work https://images.squarespace-cdn.com/content/v1/5919113b579fb3dea4f9a7c0/1745807872137-M4DY4KVFQYIXPWQFQE9H/MVP_7.png Work https://images.squarespace-cdn.com/content/v1/5919113b579fb3dea4f9a7c0/1745805945179-ZB9R0M5VWTL3D2ATLR68/Vision_1.png Work https://images.squarespace-cdn.com/content/v1/5919113b579fb3dea4f9a7c0/1745805937683-622HQS5U91MKGMOFBF80/Vision_2.png Work https://images.squarespace-cdn.com/content/v1/5919113b579fb3dea4f9a7c0/1745805945983-S8M5R3IOYG39CMWCCL3W/Vision_3.png Work https://images.squarespace-cdn.com/content/v1/5919113b579fb3dea4f9a7c0/1745805949003-N8N9TDRIU9I2CC96YBL9/Vision_4.png Work https://images.squarespace-cdn.com/content/v1/5919113b579fb3dea4f9a7c0/1745805951886-Q4L9ZWSILQFCB5IAWLRS/Vision_5.png Work https://images.squarespace-cdn.com/content/v1/5919113b579fb3dea4f9a7c0/1745805954904-TGXN1LLYS1VLYQZMLUO5/Vision_6.png Work https://images.squarespace-cdn.com/content/v1/5919113b579fb3dea4f9a7c0/1745805957998-2GJ8FQ979XKBKPDLFTN3/Vision_7.png Work https://images.squarespace-cdn.com/content/v1/5919113b579fb3dea4f9a7c0/1745805961077-BL74ETE7A7IAMESWBMVO/Vision_8.png Work https://images.squarespace-cdn.com/content/v1/5919113b579fb3dea4f9a7c0/1745806271407-29D05ACR3FUTJL8HL3LJ/before%2Bcase%2Bstudy.png Work https://images.squarespace-cdn.com/content/v1/5919113b579fb3dea4f9a7c0/1745806270273-CE1IHLDEXTQC0HF21ZEV/after%2Bcase%2Bstudy.jpg Work https://images.squarespace-cdn.com/content/v1/5919113b579fb3dea4f9a7c0/762d1dc8-5c72-4472-98c2-c5a09cb4d2ab/Screenshot+2024-03-27+at+2.28.11%E2%80%AFPM+copy.png Work - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5919113b579fb3dea4f9a7c0/1745807197218-SOWSWVYA8RCRK2BYCANV/Amped.png Work https://images.squarespace-cdn.com/content/v1/5919113b579fb3dea4f9a7c0/1745807173143-ZI09ETMRZI96Z5X31YY4/COMPLETED+SETUP.png Work https://images.squarespace-cdn.com/content/v1/5919113b579fb3dea4f9a7c0/e0b35f02-b0ea-4726-9807-0cb7fcb0885a/funnel.png Work - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5919113b579fb3dea4f9a7c0/1495684840858-BICH51TZIORMA36POOSI/kony_banner4.png Work https://images.squarespace-cdn.com/content/v1/5919113b579fb3dea4f9a7c0/1495685519227-3TGQTVD45UOXDWZTKCIU/pancan_banner2.png Work https://images.squarespace-cdn.com/content/v1/5919113b579fb3dea4f9a7c0/1495686470214-IM0V2ZYS7TTWHMKJ9A4B/pancan_banner3.png Work https://images.squarespace-cdn.com/content/v1/5919113b579fb3dea4f9a7c0/1495687116139-VEA7LLZZ30EW2KX5W7N9/motion_banner1.png Work https://images.squarespace-cdn.com/content/v1/5919113b579fb3dea4f9a7c0/1495688184479-WMDKFEBGCFFK6DNGIFUB/Rambler_banner1.png Work https://images.squarespace-cdn.com/content/v1/5919113b579fb3dea4f9a7c0/1506052648555-RCZC7ZOW8HBJVFC5NM1F/dell2-01.png Work https://images.squarespace-cdn.com/content/v1/5919113b579fb3dea4f9a7c0/1507217289359-X8VLU1GMMFJX0X2S9X8J/banner_FD5.png Work https://images.squarespace-cdn.com/content/v1/5919113b579fb3dea4f9a7c0/1517420751301-PT1SQ8XSSL19R3O8C8DS/pancan_banner6.png Work https://images.squarespace-cdn.com/content/v1/5919113b579fb3dea4f9a7c0/1736828592537-0GDPEZGNM95Y1CCKUBYP/THD_3.jpg Work https://images.squarespace-cdn.com/content/v1/5919113b579fb3dea4f9a7c0/284b07d6-7140-4cdf-b87c-991cbacbbc20/Forms_reverse.png Work https://www.katieeldredge.com/about daily 0.75 2025-01-13 https://images.squarespace-cdn.com/content/v1/5919113b579fb3dea4f9a7c0/1495515686395-FHF8VM1KKEILB83B7U85/image-asset.jpeg About https://www.katieeldredge.com/contact daily 0.75 2024-05-06 https://www.katieeldredge.com/form-testing daily 0.75 2025-12-17